This policy explains how returns, replacements, and refunds are handled for online orders within the United Arab Emirates (UAE).

---

1. Eligibility for Returns

To qualify for a return or replacement:

• The product must be unused, unopened, and in its original packaging.
• You must request the return within 7 days of receiving your order.
• Proof of purchase (order number or invoice) is required.

Due to health and safety regulations, we cannot accept returns of opened or used supplement products (including protein powders, capsules, or consumables).

---

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Opened or used supplement containers
• Perishable goods (e.g., protein bars, peanut butter)
• Clearance or discounted items
• Gift cards or promotional items

---

3. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged, defective, or wrong item,please contact us within 24 hours of delivery at:📧 support@powerhousenutri.com📞 +971 50 200 5834

We will verify the issue (photos may be required) and offer either:

• A replacement (same item re-delivered), or
• A full refund if the product is out of stock.

---

4. Refund Process

Once your return is approved and received:

• Refunds will be processed to your original payment method.
• Please allow 5–10 business days for the amount to reflect, depending on your bank.
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or bank transfer.

---

5. Return Shipping

• If the return is due to an error on our part (damaged, incorrect item), PowerHouseNutri will cover all return shipping costs.
• If the return is for personal reasons (change of mind, wrong selection), you will be responsible for return shipping charges.

---

6. Exchange Policy

Exchanges are only available for identical products if the received item is damaged or incorrect.

We do not offer product swaps or exchanges for different items once the order has been confirmed.

---

7. Cancellations

You may cancel your order:

• Before dispatch: Free of charge.
• After dispatch: Delivery fees may apply.

Please contact our support team as soon as possible to check your order status.

---

8. Contact & Support

For all return or refund requests, please reach out to:

📧 support@powerhousenutri.com

📞 +971 50 200 5834

Customer support is available daily from 9 AM – 10 PM.

---

9. Legal Disclaimer

PowerHouseNutri General Trading L.L.C reserves the right to amend this Refund and Return Policy at any time to comply with UAE consumer protection laws and business updates.